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Perception and the Ideation Process

Because perception is reality; the most critical element of becoming an innovative organization is what occurs after good ideas have come about and have started down the path to business fruition.

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Client Surveys

Increase Revenue With Awesome Customer Service

Did your business or professional practice struggle to make your revenue budget last year? Is there anything that you could have done better and what sort of changes did you make for 2011? For many entrepreneurs one of the most effective changes they can make is to start practicing awesome customer service and it doesn’t […]

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7 Ways to Make Sure Clients Return for the Next Holiday Season

Poor customer service is the number one reason customers do not return to make additional purchases. Implementing client retention programs will not only lower your loss client ratio but also increase your long term revenues.

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