Exceeding Customer Expectations

How to Become a Food Entrepreneur?

From the Desk of The Entrepreneur's Advisor / Stuart W Smith

Entrepreneurs face many challenges when bringing an idea from concept to fruition. One area of expertise that is often needed which can determine their success is the ability to negotiate. To help you understand more about negotiating, we have a guest article today by Davis Miller on behalf of Wild Card.

According to numerous food photos that seem to flood social media networks such as Pinterest, Facebook and Twitter, it appears that more and more people have become obsessed with food. What’s more, the gastronomy courses and cooking classes have gained a lot of popularity lately, which means that people are simply fascinated by food. The good news is that some of these individuals choose to make the most of their food obsession by starting their own food companies. Read the full article now

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Increase Revenue With Awesome Customer Service

2 Comments / Client Retention Methods, From the Desk of The Entrepreneur's Advisor / Stuart W Smith

Did your business or professional practice struggle to make your revenue budget last year? Is there anything that you could have done better and what sort of changes did you make for 2011? For many entrepreneurs one of the most effective changes they can make is to start practicing awesome customer service and it doesn’t cost any money.

What is Awesome Customer Service

Awesome customer service is made up of three things; a can do attitude, client oriented problem resolution procedures and client/customer appreciation in that order of importance. Without the right attitude toward customer service problem resolution cannot be done effectively and clients will see through half hearted or phony efforts of appreciation for their business, Read the full article now

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The Entrepreneur’s Advisor on Professional Practice Management

1 Comment / Professional Practice Management / Stuart W Smith

Energy costs account for 30% - 50% of all building maintenance expenses. The primary energy drain is from Heating, Ventilation and Air Conditioning (HVAC), followed closely by lighting.

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Why You Must Exceed Your Customers Expectations

3 Comments / From the Desk of The Entrepreneur's Advisor / Stuart W Smith

Best Practices Means Exceeding Customer Service Expectations

Every business has customers and they have a choice with whom they do business with. Failure to recognize this fact even if you have a relative monopoly on the market will ultimately spell disaster for your company.

Best practices for customer service will vary across industry and are dependent the product or the service sold. Establishing great customer service programs all start with asking similar questions. Ten questions to begin with are:

Why did the customer buy from you?
Does that need still exist?
How often does your company stay in contact with customers?
What is the competition offering?
How price sensitive are your customers?
Do you establish personal relationships with your customers?
How often are you spamming them with emails, newletters and other unwanted information?
What is you loss client ratio?
Do your customers tell you about problems or do they just not purchase again?
How often do you do customer satisfaction surveys or problem resolution follow-up?

Great customer service requires a commitment from the top of an organization in order effect a cultural change. Most importantly, the culture of your business must be adjusted to recognize that all things being equal, businesses must exceed their customer’s expectations as just meeting customer expectations is not a strong enough hook to keep them. Read the full article now

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